Who is Last Bottle?
Last Bottle is the brainchild of a group of Napa Valley entrepreneurs and longtime experts in various arenas in the global wine business. Recognizing the need for continuing reduction of inventory on the supply side, and the strong desire of passionate wine consumers for value, choice and top quality, we built Last Bottle. Our location, in the lush, verdant and wine-filled Napa Valley, gives us a unique opportunity to source high-quality wines and pricing that other flash sale sites can't match. Our close relationship with wineries and other suppliers sets us apart, as does our ability to source older vintages and rare wines of excellent provenance.
First Bottle Wines: First Bottle is an online, browsable wine shop, or (as we like to say) “a curated selection of vino for the discerning wine lover, at incredible prices.” We’re wine nerds who specialize in fine, rare, and collectable bottles, all conveyed in a friendly, down-to-earth style.
Last Bubbles: The first and only daily wine deal that is 100% sparkling! We offer just one hand-picked sparkler per day, always at incredible prices (we're talking 30%-70% off retail). The best part? There's no subscriptions, no fees, no minimum purchase.
Invino: A online wine shop with astoundingly excellent pricing on wines you know and love, plus imports and new discoveries. At Invino we’re equally good at tasting wine and sourcing deals for our loyal customers.
How can I earn and use credits at Last Bottle?
You earn credits toward future purchases simply by inviting your friends. If a friend signs up for an account through your referral, they receive $10 in credits when opening their account, and you receive $30 in credits when they place their first order - easy as pie! Find your unique invite link here. And, if you are the lucky person to purchase the literal "last bottle" of a wine, you get $50 in credits instantly. Sweet! Credits are automatically deducted from your account upon your next purchase.
What is your invite policy?
You may invite family and friends to our site as a way to promote the site and earn referral credits. SWEET!!! Please be aware of the following rules around referrals:
Account credits are applied automatically, but will be revoked anytime we suspect malicious activity. Orders will be canceled and accounts banned if we see anyone abusing the invite system.
- It is against the spirit of our program to promote the referral credit as a "one-time freebie," and any accounts found exploiting credits in this way will be subject to a ban.
- You may not open multiple accounts to acquire referral credits. If our system detects that an account has utilized the same credit card or shipping address for a referral order, both accounts will immediately be suspended pending review.
If we find a customer has done any of this, their account will be subject to a suspension and all associated orders will be canceled. We have the last judgment if we feel the system is being abused.
The wine that I want to order is no longer on the website. How do I order it?
We put up a new wine offer each morning, and most days we sell all the way down to the "last bottle." However, we do occasionally get customer cancellations, so it's worth a shot to email us with your request on the off-chance that we have some on-hand!
Another great way to reorder your favorites is during the Marathon, which you can learn more about here.
What is the Marathon?
Marathons are huge blowouts that happen three times a year: Spring, Harvest, and Holiday. This is a great time to discover and load up on wines because you get free shipping on ALL orders (excluding AK and HI - sorry guys). Here is a link to our Marathon Guide and the Marathon FAQ.
What payment options do I have?
You can pay using Visa, MasterCard, American Express, and Discover. We do not accept checks, money orders, or Paypal at this time.
Can I send my order as a gift?
Uhm, heck yeah!!! Wine is the ULTIMATE gift for any occasion! Just enter a note in the gift message section at checkout and we'll be sure to leave out the invoice when we pack up the shipment.
Can I buy a gift certificate?
We don't have physical gift certificates, but you are welcome to purchase gift credits to put into another account. Just email us at [email protected] to set this up!
I want to order over the phone or through email. Can I?
Nope, sorry— orders can only be placed through the website. If you have special instructions, please enter them into the shipping notes box while placing your order.
Why can’t I call or drop by?
Last Bottle is what we call "lean and mean." We run a tight ship with no frills, and that’s to keep prices down and the deals comin'. Being "email only" lets us consolidate our energy into doing just that.
We have no one answering phones but if you prefer to use our voicemail, be sure to state your name and email address in your message, as our reply will come via email. Our voicemail number is +1(707) 251-8186.
Is Ground Shipping always free?
Yes, as long as you buy the minimum amount stated in the shopping cart! This applies to anywhere we ship in the U.S., but excludes Alaska and Hawaii. During the Marathon, shipping is 100% free on all orders.
How long before I receive my wine?
During fall, winter, and spring your order will ship within 5 business days (oftentimes, even sooner!) If your order isn't received in 10 business days, please email us at [email protected]. In the summer we provide the option to hold your wines until the temperatures have lowered, (typically October).
Can I use a faster shipping method?
Heck yeah! We offer Overnight and 2 Day Air to most states. Wine packages are notoriously heavy, and expedited shipping can get pretty expensive. However, we promise to always quote you the lowest price we can possibly obtain.
I want you to ship my wine Ground mid-July in a heat wave. Can you?
Choosing the hold option during the summer months is always your best bet, but if you need that bottle now (trust me, we understand), your next best option is utilizing an ice pack, which can be added when selecting your shipping method.
Keep in mind, inclement weather can cause popped corks, leakage, and major damage. Even an ice pack will give out within a couple days transit in high temps, so keep that in mind when choosing your shipping/hold method. Ice-packs can only be utilized with Styrofoam shipping inserts, as they will melt our eco-friendly pulp shippers.
It is too hot to ship now but I want to buy today's wine. What are my options?
We can hold your package for up to two weeks during the fall, winter, and spring, and for an extended period of time during the summer. If you have a specific ship date in mind, please put your requested ship date in the shipping notes box. If you would like your wines held for the summer in our temperature-controlled warehouse, choose the 'hold' option at checkout and we will dispatch the order in the fall when temperatures drop.
Do you insure your shipments?
You are automatically opted into shipping insurance at checkout. It is 1% of the subtotal, and will cover you in case your package is lost or damaged in transit. If you do not want this protection, you may deselect the 'Shipping Insurance' box at checkout.
How do I return a defective wine?
We stand behind every bottle we sell, and we know that sometimes you can get a bad bottle (just like with a dozen eggs or a dozen oysters, right?) If you feel you have a corked or spoiled wine, please let us know via email, and we'll take care of it for you.
We guarantee the excellent provenance of the wine we sell, and will happily return, refund, credit, or exchange bottles that suffer from the following conditions:
- Wine that is leaking on arrival.
- Incorrect fulfillment (wrong vintage, etc.)
- Shipping problems that are clearly the fault of the shipper or Last Bottle.
We generally cannot accept returns of wine in your possession longer than 6 months, as we have no way of knowing your specific storage conditions. We hope you understand. We will, however, review this on a case-by-case basis.
What if the shipment is lost or damaged?
Email us at [email protected] and we will get this sorted out! We always recommend adding shipping insurance when placing a new order. If shipping insurance was added to your order and the package has been lost or damaged, you are fully covered. We can issue a credit card refund or a store credit for the purchase. Alternatively, if the wine is still available, we would be happy to send a replacement package.
Without shipping insurance, we can only reimburse you through an account credit.
What is your cancellation policy?
If you need to cancel your order for whatever reason, please email us at [email protected]. Credit cards are charged immediately upon purchase, so a refund would show as a new line-item a few days later. You may be subject to a 3% refund fee, based on our discretion. The separate shipping fee, if applicable to your order, is non-refundable for packages that have left our facility. If you would like to receive Last Bottle credits instead, we can put the entire amount into your account for a future purchase.