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FAQ


Who is Last Bottle?

Last Bottle is the brainchild of several Napa Valley entrepreneurs and longtime experts in various arenas in the global wine business. Recognizing the need for continuing reduction of inventory on the supply side, and the strong desire of passionate wine consumers for value, choice and top quality, we built Last Bottle. Our location, in the lush, verdant and wine-filled Napa Valley, gives us a unique opportunity to source high-quality wines and pricing that the East Coast flash sale sites can't match. Our close and direct relationship with wineries and other suppliers sets us apart, as does our ability to source older vintages of excellent provenance.

How can I earn and use credits at Last Bottle?

You earn credits towards future purchases simply by: Buying anything. You automatically earn 2% back on all purchases. Inviting your friends, can earn you $20 in credits, which is as easy as pie. And, if you are the lucky person to literally purchase the "last bottle" we are offering that day, you get $25 in credits instantly. Sweet! Credits are automatically deducted from your account upon your next purchase.

Is Ground Shipping always free?

Yes! As long as you buy the minimum amount stated in the shopping cart then the shipping is on us. This applies to anywhere we ship in the U.S., but excludes Alaska and Hawaii.

How long before I receive my wine?

Typically, your order ships within 1-3 business days. If your order isn't received in 7 business days (10 days for the East Coast using ground), please email us. In the summer months (typically May-October) we will hold your order until the temperatures have lowered to a safe shipping temperature. This is for your benefit and the integrity of your wine! Heat is wine's worst enemy. We'll also hold orders in the Winter, when temps are extreme in certain parts of the country. Freezing wine is bad too!

I want you to ship my wine ground mid-July in a heat wave. Can you?

The customer is always right! Right? Well, this one has some conditions. Once the wine leaves the warehouse we aren’t responsible for it in any way though. You must understand, if we don’t recommend shipping because of a weather issue, there’s a good reason. Because there’s a mighty good chance your wine will have popped corks, leakage, and major heat damage.

We will hold for free all until the weather cools (typically our heat holds run from June to early October).

The wine that I want to order is no longer on the website. How do I order it?

Unfortunately you can’t. When it’s gone, it’s gone. Last Bottle buys as much as it can for the wine offers and generally we don’t see the same deal twice.

I want to order over the phone or through email. Can I?

Nope, sorry. All orders must be placed through the website. If you have special instructions please enter them into the customer comments box while placing your order. Please see the next question to understand why we do this.

Why can’t I call or drop by?

Last Bottle is what we call "lean and mean." We run a tight ship with no frills, and that’s to keep prices down, and keep the deals coming. Being "email only" lets us consolidate our efforts and energy into doing just that.

Why don’t all of my credits appear?

For the sake of a more simple and beautiful design, we elected to round down to the nearest whole dollar. So, if you have $3.68 in credits, it will appear as $3. But don’t worry you'll be credited the full amount upon checkout, our systems are capable of handling the math!

It is too hot to ship now but I want to buy today's wine.

We will hold your order for up to 6 months if the weather is too hot. In the summer months, we can offer refrigerated shipping at a discounted rate. Email us for details.

How do I return a defective product?

Just email us! We stand behind every bottle we sell; and we know that sometimes you can get a bad bottle (just like with a dozen eggs or a dozen oysters, right?). If you feel you have a bad bottle, please let us know via email. We'll take care of it for you.

Can I use a faster shipping method?

Yes. We can also offer Overnight Shipping and 2 day air at reduced costs. Wine is heavy and the cost to ship faster is expensive, but as always we will quote you the lowest price we can.

Do you insure your shipments?

You have the option upon checkout to insure your package. It will cost you 1% of the purchase price for full insurance.

What if the shipment is lost or damaged?

Email us. We will fix it for you, to your satisfaction.

What payment options do I have?

You can pay using VISA, MasterCard, and American Express. We do not accept checks or money orders.

Can I send my order as a gift?

Of course. Who doesn't like wine as a gift? Just let us know in the comments section, and we'll include a card and make sure NOT to include an invoice.

How do I talk to a live person?

We keep overhead low in order to pass on the great prices to you. We have no one answering phones but if you need to talk to someone please send an email or call and leave a message at 1-707-251-8186 and we will get back to you within 24 hours.